We ask people to be open. To speak up. To “be honest — we want feedback.” And then?The room goes quiet. Feedback gets filtered, watered...

We’ve all been there: A leader gives what they believe is clear, helpful feedback — and the other person shuts down. A well-meant comment...

“Thanks for your honesty, I’ll take this onboard.” The meeting ended there. Participants glanced at each other. Some felt proud they’d...

"They didn’t even see it coming." The news arrived by text, Monday morning. A spreadsheet. A list. The new team line-up for next season’s...